• What kind of information do we collect?
We collect information at several stages during your interaction with VZWNow.com. When you first enter our site, we note your IP address in connection to your shopping cart and to help with administrating the site. As you browse the site, we record your zip code via a cookie so we can serve more location specific information on your next visit.

When you buy a product, you give us contact and shipping information (like your name, address, phone number, e-mail address, etc.) and credit information like Social Security number, date of birth, credit card and driver's license identification. We use this information to process and fulfill your order and to protect you from false purchases made in your name.


• What if I am reluctant to provide information online?
Not a problem, you may contact Customer Service and give them your information through fax or via the telephone. If you elect not to provide the information necessary for a service contract, you may choose to acquire a pre-paid service agreement.

• What do you do with the information?
Your contact and shipping information is given to the Alltel Wireless, the carrier providing your wireless service, the manufacturer making the product you purchase, the United States Postal Service, Federal Express or UPS. We also work with service providers who provide services, including but not limited to web hosting, order processing and fulfillment, credit card clearance, data analysis, e-mailing and other services of an administrative nature. Your contact information is shared with such third parties exclusively for the purposes of providing such services. We require service providers to agree to use our customer data strictly for the purposes described above and to not use it for their own marketing purposes; however, we cannot be responsible for the privacy policies or practices of such third parties. From time to time, we may present offers to you from trusted third party partners. If you provide us with specific instruction and consent we will provide your information to these third parties.

VZWNow.com uses your information to follow-up on your order and to provide you updated information on our company, products and services. Alltel Wireless, your service provider and manufacturer of the handset you chose may also send you similar information.

From time to time we use third-party advertising companies to serve ads when you visit our website. These companies will NOT have access to or use any personally identifiable information (including your name, address, email address or telephone number) but will use other non-personal information about your visits to this and other websites in order to provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by these companies, click here: http://networkadvertising.org/consumer/opt_out.asp.
Our site provides the opportunity to opt-in to receive mailings without purchasing from VZWNow.com. All promotional newsletters have instructions on how to be removed from our mailing list or unsubscribe. Subscribers may also contact us via email. We do not collect email addresses of recipients of newsletters forwarded by VZWNow.com subscribers.
If you prefer not to receive correspondence from VZWNow.com, you may contact Customer Service with your request. If you prefer NOT to provide personal information over the internet, please place your order directly through Customer Service through our

Customer Service Hotline
1-800-850-1558

If you have placed an order with us we retain your order information for a minimum of one year. If you wish to change any of that information or request us to delete it, you may contact Customer Service by mail or email with your request. It may be necessary for us to retain your customer information for several months for chargeback purposes, should you cancel phone service with a carrier, but in any case we are able to, we will happily update or remove your data from our systems.
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with an appropriate law enforcement investigation, current judicial proceeding, a court order or legal process served on our website, or as required by law.

VZWNow.com User Submitted Reviews & Blogs: We discourage you from entering any personal information and please keep in mind that whenever you voluntarily disclose personal information online - for example through e-mail, discussion lists, or elsewhere - that information can be collected and used by others. In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties of these forums. It is not required for you to submit personally identifiable information to enable you to submit a review and we are not responsible for the personally identifiable information you choose to submit in these forums.

If you choose to use our Circle of Friends Referral program to tell a friend about our site, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site to redeem their credit. VZWNow.com stores this information for the sole purpose of sending this one-time email and tracking the success of our Circle of Friends Referral program. Your friend must opt-in to the program to participate, and you will not receive a credit unless they purchase a phone. Your friend may contact us via email to request that we remove this information from our database or they may simply not opt-in to participate in the program.

Links to Other Sites
From time to time this website contains links to other sites that are not owned or controlled by VZWNow.com. Please be aware that we, VZWNow.com, are not responsible for the privacy practices of such other sites.

We encourage you to be aware when you leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies only to information collected by this website.

If we decide to change the context of our privacy policy we will post a prominent notice of those changes to this privacy statement, the homepage, or other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use information in accordance with the privacy policy under which the information was collected. If, however, we are going to use users’ personally identifiable information in a manner different from that stated at the time of collection we will notify users by posting a notice on our website for 30 days.

Security
Why shopping with VZWNow.com is safe.

VZWNow.com has implemented multiple levels of web site security to ensure a safe online shopping environment. We use a secure server, have received SSL secure server certification, practice credit card encryption, do not store Credit card verification numbers and have our site scanned monthly by an external source.

• Secure Web Server
In keeping with the highest standards of safety, VZWNow.com's secure server protects web pages that request or display a customer's personal information.

• SSL Secure Server Certificate
VZWNow.com has received a Secure Server Certification ensuring that a user's order will be completely private and secure.

• Encryption
VZWNow.com customer credit card information is processed using the highest bit encryption available.

• CVN Not Stored
VZWNow.com is contributing to preserving a safe environment for online credit card use by never storing the CVN numbers printed on credit cards.

In addition to technical security, we do not share data with other organizations. See our Privacy Policy.

Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, VZWNow.com will cover the entire liability for you, up to the full $50.00. We will cover this liability only if the unauthorized use of your credit card resulted through no fault of your own from purchases made at VZWNow.com while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

For more detailed information about our security measures, contact customer service.

Cookies
Cookies are small text files sent to your computer when you visit certain web pages. They are stored on your computer's hard drive and keep track of various data such as what you have in your shopping cart and the zip code you have entered.

VZWNow.com cookies cannot harm your computer and do not contain any personal or private information we understand certain users have a mistrust of them. It is no longer necessary to enable permanent cookies (if your browser allows you this level of detail), but you will need to allow session cookies.